Legal
Terms of Service
Effective date: July 2, 2026
These Terms of Service ("Terms") govern your use of FieldTender Presence services provided by FieldTender ("we," "us," or "our"). By purchasing or using our service, you agree to these Terms.
1. The service
FieldTender Presence is a done-for-you web presence service for home service contractors. The service includes:
- A custom website built from our templates and tailored to your trade and location
- Google Business Profile creation and/or optimization
- Local SEO setup (on-page optimization, citation consistency)
- Monthly hosting on Cloudflare Pages
- Monthly SEO maintenance and reporting
We aim to have your website live within 48 hours of receiving your completed intake form and payment. The 48-hour clock starts when we have everything we need from you — not when payment is received.
2. Fees and billing
- Setup fee: $297, due at time of purchase. Non-refundable once work has begun.
- Monthly fee: $197/month, billed monthly starting on your signup date.
- Domain registration: ~$10–15/year, billed directly to you at cost through Cloudflare. Your domain is registered in your name on your own account — we never hold it.
Payments are processed via Stripe. By providing payment information you authorize us to charge the amounts above on the schedule described. If a payment fails, we'll notify you and attempt to retry. Service may be suspended after 7 days of non-payment.
3. Minimum term and cancellation
The service has a 3-month minimum term. After the minimum term, you may cancel at any time with 30 days' written notice sent to hello@fieldtender.com. You will be billed through the end of your final 30-day notice period.
We may cancel your account for non-payment or material breach of these Terms, with written notice.
4. What you own
You own your domain, your Google Business Profile, and all content we create specifically for your business (copy, photos you provide, and your business information). Upon cancellation, we will export your site files and provide them to you within 5 business days so you can host them elsewhere.
We retain ownership of our template code, design system, and build tooling. Your site is built on top of these — you own the output, not the underlying framework.
5. What we need from you
To deliver the service, you agree to:
- Provide accurate business information on the intake form
- Respond to our questions in a reasonable time (delays on your end may delay the 48-hour SLA)
- Create a Cloudflare account (free) for domain registration — we'll walk you through it
- Grant us manager access to your Google Business Profile for setup and ongoing maintenance
6. Acceptable use
You may not use our service to promote illegal activity, deceptive business practices, or any content that violates applicable law. We reserve the right to refuse or terminate service for any client whose business we determine, in our sole judgment, violates this policy.
7. Limitation of liability
We are not responsible for changes Google makes to its Business Profile platform, algorithm updates that affect search rankings, or third-party service outages (Cloudflare, Google, Stripe). SEO results are not guaranteed — we follow best practices, but search rankings depend on factors outside our control.
To the maximum extent permitted by law, our total liability to you for any claim arising out of or related to these Terms or our service shall not exceed the total fees you paid us in the 3 months preceding the claim.
8. Governing law
These Terms are governed by the laws of the State of Minnesota, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Ramsey County, Minnesota.
9. Changes to these Terms
We may update these Terms occasionally. We'll notify active clients by email at least 14 days before material changes take effect. Continued use of the service after that date constitutes acceptance of the updated Terms.
10. Contact
Questions about these Terms? Email us at hello@fieldtender.com.